Terms and conditions Dog hotel Deniska

 

1. Introductory Provisions

1.1. The operator of the Deniska Dog Hotel (hereinafter referred to as the "Hotel") is Lucie Komárková, ID: 72004801 (hereinafter referred to as the "Operator").

1.2. The hotel is located at Milonice 150, 683 33 Nesovice.

1.3. These Terms and Conditions govern the relationship between the Operator and those interested in a dog's stay at the Hotel (hereinafter referred to as the "Customer").

 

2. Customer Registration

2.1. Before the dog's first stay in the Hotel, the Customer must be registered. Registration is performed by filling out the Registration Form, in which the Customer provides personal information and agrees to the Terms and Conditions.

2.2. In order to complete the registration, it is necessary for the Customer to personally sign the Registration Form during the first visit to the Hotel. The Operator has the right to verify the data provided by the Customer from his identity card.

2.3. The operator reserves the right to change the Terms and Conditions. The current wording of the Terms and Conditions is available on the Operator's website.

 

3. Reservation of stay

3.1. The customer reserves the stay by filling in the Reservation Form. The reservation is only valid after payment and confirmation by the Operator.

3.2. The operator reserves the right to refuse the reservation.

 

4. Taking over the dog

4.1. Unless otherwise agreed, the Operator will take over the dog from the Customer in the Hotel area.

4.2. The dog must be treated with an antiparasitic preparation or equipped with an antiparasitic collar. If fleas or other parasites are found on the dog, the Customer pays for the sanitation of the entire establishment and other accommodated dogs.

4.3. When taking over the dog, the customer is obliged to prove that the dog has been properly vaccinated (rabies, parvovirus, distemper) by presenting the dog's vaccination certificate. For dogs older than 10 years, the Operator reserves the right to request a veterinarian's certificate about the dog's health. The vaccination certificate remains for the duration of the dog's stay in the Hotel, in case of necessary veterinary treatment. Without a valid vaccination certificate, the dog will not be admitted to the Hotel.

4.4. Furthermore, the operator reserves the right not to accept a dog especially on the grounds that it shows signs of illness, aggression, attack by internal or external parasites or is excessively dirty or smells. The operator also does not have to accept the dog if the Customer provided false information during registration.

4.5. Bitches in heat are accepted to the Hotel only by agreement. The Customer is obliged to notify the Operator of the possibility that the bitch will heat up during the stay before starting the stay. If the bitch is in heat during the stay, she will be placed out of reach of other dogs.

4.6. Dogs with signs of intolerant behavior towards other dogs are admitted to the Hotel only by agreement and they are walked separately. If this behavior is manifested only during the stay, the dog will be placed out of reach of other dogs.

 

5. Accommodation of the dog

5.1. The operator undertakes to place the dog in a properly arranged and clean area of the Hotel. He also undertakes to take proper care of the dog, provide him with separate accommodation in a room, regular walks, serving clean water and feeding according to the Customer's requirements.

5.2. The customer acknowledges that the dogs are accommodated in separate lockable rooms inside the house and by accommodating the dog in the Hotel confirms that the dog is used to staying at home, that it does not mark at home and that it is able to stand alone during rest periods and overnight. A dog can be accommodated together with another dog only with the consent or at the express request of the Customer.

5.3. The accommodation of the dog is arranged for a certain period. Extension of the accommodation period is possible by agreement.

5.4. The customer is obliged to collect the dog from the Hotel at the previously agreed date and time. Otherwise, he is obliged to notify the change at least 24 hours before the agreed date and report the new date to the Operator. If the Customer does not do so, the Operator will charge an extra surcharge of 100% of the price for each day of the stay.

5.5. If the Customer does not pick up the dog by the agreed date, he will be asked to do so 3 times (by phone or SMS message or e-mail to the specified contact). If the Customer does not pick up the dog within 2 days after the 3rd call, nor does he provide an explanation and agree on the next course of action, the ownership rights to the dog pass to the Operator free of charge.

5.6. The customer is obliged to provide contact information, preferably phone and email in case of necessary connection, for himself and another person who is authorized to act on his behalf. If the Customer or an authorized person cannot be reached for more than 5 hours, the Operator reserves the right to resolve the given situation according to its best intention and to charge an extra surcharge of 100% of the price for each day of stay for the given days.

5.7. The operator reserves the right to prematurely terminate the dog's stay at the Hotel for safety reasons. In such a case, the Customer is obliged to pick up the dog immediately or arrange for it to be picked up by a substitute person. If the Customer is unable to pick up the dog or cannot be reached, the Operator has the right to resolve the given situation according to its best intention and, if necessary, to provide alternative accommodation for the dog at the Customer's expense. Safety reasons mean, for example, that the dog shows aggression towards the Operator, in which case the Customer is not entitled to compensation for canceled accommodation.

 

6. Stay of the dog

6.1. Dogs are accepted and picked up at the following times: 1-2 p.m., 6-7 p.m.

6.2. During walks, dogs stay under supervision in the Hotel area. 

6.3. The customer acknowledges that during the stay, the dog may be injured by another dog, may suffer abrasions or other damage. The operator will take all measures to minimize this risk.

6.4. The dogs are in a common pack in the Hotel, they are separated only in the case of food, rest and in the event that their behavior threatens other dogs.

6.5. The customer expressly consents to the taking of photos, visual and audio recordings of the dog's stay in the Hotel and their publication for the purpose of promoting the Hotel.

6.6. If the dog requires extra care and attention, is aggressive or doesn't get along with other dogs, the Customer is obliged to point this out and the Operator has the right not to accept such a dog in the Hotel.

6.7. The customer is responsible for the damages caused by the placed dog, to the full extent. In the event of damage, the Operator is obliged to provide photo documentation of the damage and, upon request, either show the damage directly to the Customer or submit photo documentation of the entire event. 6.8. Before the dog's stay, the customer familiarized himself with the outdoor area of the hotel as well as the indoor areas for dog accommodation, its security and operation. By accommodating a dog, the Customer confirms that the hotel's security, e.g. against the escape or injury of the dog, is sufficient. The operator therefore does not bear any responsibility in the event of a dog escaping from the outdoor area of the hotel or from the accommodation area.

6.9. The customer is obliged to provide complete and true information about the specific behavior and character traits of the dog. In the event that during the dog's stay, behavior of which the Operator was not informed and which makes the dog's further stay at the Hotel impossible, the Operator is entitled to demand that the animal be picked up immediately. In such a case, the Customer is not entitled to compensation for canceled accommodation.

 

7. Price for accommodation

7.1. The price for accommodation is governed by the current price list, which is published on the Operator's website.

7.2. The amount for the accommodation of the dog is paid in full in advance to the account of the Operator. The Customer will receive the payment details by e-mail after making the reservation. The reservation will only be valid after payment. In case of cancellation, we charge cancellation fees (21 or more days before the start of accommodation - no cancellation fee, 15 - 20 days before the start of accommodation - 50% of the price, 6 - 14 days before the start of accommodation - 80% of the price, 5 or less days before the start accommodation - 100% of the price).

7.3. If the stay lasted longer than was paid for, the difference must be paid by transfer to the Operator's account no later than the day after picking up the dog from the Hotel.

7.4. The price for accommodation includes a stay in a Hotel, accommodation in a private room, basic care and supervision, going out at set times, cleaning, serving fresh water and food provided by the Customer, and possibly administering medication provided by the Customer.

 

8. Veterinary care

8.1. The Operator is obliged to ensure, if necessary, the necessary veterinary care in a facility selected by the Operator according to the type and extent of the illness or injury. Purposefully incurred costs for this care will be paid by the Customer when picking up the dog, if they were not caused by the fault of the Operator.

8.2. If the Operator has any doubts about the current condition of the dog, he reserves the right to hand the dog over for a check-up by a veterinarian. This inspection is paid for by the Customer. If the treatment costs exceed the agreed amount, the Operator is obliged to inform the Customer or an authorized person. The agreed amount refers to the cost of saving the dog's life. The operator is not responsible for the sudden death of the dog caused by a hidden disease or health problems not yet detected or concealed by the Customer.

 

9. Liability for damage and non-property damage

9.1. The Customer is obliged to compensate the Operator for all damages incurred as a result of a breach of these Terms and Conditions - e.g. as a result of other dogs being infected with diseases or parasites, as a result of false or incomplete data on the dog's health status, as a result of false or incomplete data on the dog's character traits.

9.2. The customer is responsible for any damage their dog causes to another dog. The operator is obliged to provide the injured dog with veterinary care to the extent necessary. The cost of veterinary care is paid by the Customer responsible for the dog that caused the damage.

9.3. The Customer is obliged to compensate the Operator for medical care expenses and lost profit in the event that his dog causes injury to the Operator or Hotel staff, e.g. by biting.

9.4. The operator compensates the damage caused to the Customer, but is not obliged to compensate the Customer or a third party for any non-pecuniary damage.